Terms and conditions
Bookings are given as an arrival time and not a jumping time. While we absolutely endeavour to complete your skydive as quickly as possible, we require you to be available for up to four hours after your arrival time as there are many elements involved in the process we cannot control. This can include, weather, wind, cloud, rain, turbulence, air traffic, unexpected or unplanned equipment issues. To ensure we can conduct your skydive as quickly as possible, we may require you to be at the airport (DZ) or very nearby - failure to be present when we have a window to jump will count as a no show.
Failing to be at the DZ at your scheduled arrival time or when asked to attend the DZ by Skydive 12 Apostles staff during the four hours from your scheduled arrival time will result in a 100% cancellation fee.
Participants must not consume alcohol or recreational drugs for 12 hours prior to their skydive. Not even just “a pot/glass of wine with lunch”. This is for several safety reasons and is a requirement of the Australian Parachute Federation. We reserve the right to conduct breath alcohol analysis on anyone intending to jump. Attempting to jump having consumed alcohol or recreational drugs in the previous 12 hours or appearing to be under the influence of alcohol or recreational drugs will incur a 100% cancellation fee.
Failing to go through with the jump after boarding the aircraft will incur the full cost of the experience and no refund will be given.
Safety is our number one priority and as such we may have to refuse to take people with some medical conditions or people on some medications. We want to be able to take you though! If you have any medical issues you are concerned about, please call us and we can assess it over the phone or in person before we take any money for your jump.
The maximum passenger weight we are able to take is 100kgs. Anyone over 90kgs is subject to an assessment by Skydive 12 Apostles staff for safety reasons - again, we want to be able to take you, but we will need to make sure we can all be safe while we do it.
Australian Parachute Federation rules state all tandem passengers must be aged 16 and over. Anyone under the age of 18 will need their parents permission. Parents can attend the DZ or Skydive 12 Apostles staff may ask for documented proof to ensure parental consent.
If the skydive is cancelled due to elements outside the control of Skydive 12 Apostles, weather, etc, you will need to rebook. Refunds are only given to customers who can provide evidence of leaving the country.
Gift vouchers are valid forever and are completely transferrable, but are non-refundable 14 days after purchase.
Media packages are uploaded to the internet and beloved customers are sent links to download them. Links are valid for three months. If you aren’t able to download it in that time, we can try to upload it again, but we don’t promise to keep footage for longer than three months after your jump (probably we do, but we can’t promise). We can’t offer a refund on footage not downloaded.
Any refunds given can take up to 21 days (usually 5 to 10, though) and are ultimately on the timeline of our payment provider, Stripe - once the money leaves our account, we cannot control how long it will take to reach yours.. All refunds are given in AUD amounts - we are not responsible for any shifts in foreign currency value between original purchase and any refund.
Any refunds due to weather or cancellation on our part will be for the whole amount. Any refunds due to change of mind or plans on your part will be less the transaction fees we incur accepting your original payment - around 2% and may be subject to an admin fee.
refund policy
Any refunds given can take up to 21 days (usually 5 to 10, though) and are ultimately on the timeline of our payment provider, Stripe - once the money leaves our account, we cannot control how long it will take to reach yours. All refunds are given in AUD amounts - we are not responsible for any shifts in foreign currency value between original purchase and any refund.
Cancellation on our part
Any refunds due to weather or cancellation on our part will be for the whole amount.
Cancellation on your part
Any refunds due to change of mind or plans on your part with more than 7 days notice will be less the transaction fees charged to us by our payment provider (around 2%).
Any refunds due to change of mind or plans on your part with less than 7 days notice will be less the transaction fees charged to us by our payment provider (around 2%) and will be subject to a $110 admin fee per person.
There are no refunds available for change of mind or plans with less than 48 hours notice.
COVID-19 STUFF!
Covid-19 is bullshit.
Not in the it doesn’t exist and is a left wing conspiracy sense of it being bullshit, but in the it’s a terrible plague o’er humanity and has caused us to sit back for most of this last year and not get the stuff done we wanted to sense of it being bullshit. But! We’re better now (hooray!) and we can go about our lives again. Mostly. We need to make some concessions to the terrible plague though and make sure we keep ourselves safe and make sure the evil spectre of Covid doom is kept at bay.
We are all about Covid safety. Being able to jump out of planes is bona fide favour from the Gods. We have lots of rules we have to adhere to from external bodies and lots of rules we put on ourselves to make sure we are above and beyond the minimum standard and are our own level of super turbo safe. This applies to weather conditions, equipment standards, instructor training and, of course, Old Uncle Covid.
WHAT IS OUR COVID-19 PLAN?
KILL IT WITH FIRE
Well, the modern equivalent of the old school fire purification: disinfectants. We sanitise our hands, our gear, your gear, you, our plane, our building and anywhere we think the evil virus might be hiding, like that cabin out in the woods with the Free Candy sign.
The only things we can’t sanitise are our souls.
*sobs.
GEAR
Is skydiving stuff single use? No. We can’t use a harness just once, but we can give you gloves and a buff (basically a badass off road facemask) to use in the plane. They aren’t single use either, but they are washed and disinfected between uses. We have a giant pile of clean ones that have been Turbo Sanitised for you to use and then drop into the No Longer Turbo Sanitised pile after you’ve used them.
Turbo Sanitising is a proprietary process wholly owned by Skydive 12 Apostles and is in fact not available to anyone else on earth.*
*that’s not true, but it is still pretty Turbo. Just ask us.
SOCIAL DISTANCING
This is going to be a mainstay of normal life for a while yet, we suspect.
Our office is little, so we can only have like two people in there. That’s cool, it means we can really connect with each other and talk about your favourite animal, our favourite animal and all sorts of other stuff people do socially.
Can you bring friends? Of course! They’ll have to hang outside though. But watching you skydive from inside would be weird anyway, so that’s sweet.
COVID PLAN
We have a written Covid plan, as per Government requirements.
The police can ask to see it, if they like. You, our beloved customers, can ask to see it too. We’ll lend you a little police hat when you ask, so it’s all super legit.
Despite our flippant use of the word Turbo on this page, Covid and Covid safety is a huge one for us. Being able to operate is a privilege and one we take very seriously.
Privacy policy
We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the skydive12apostles.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and this Website operator (“Operator”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of information
Our top priority is customer data security and, as such, we exercise the no logs policy. We may process only minimal user data, only as much as it is absolutely necessary to maintain the Website and Services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.
Privacy of children
We do not knowingly collect any Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services.
We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
Use and processing of collected information
We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information.
We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used to help us run and operate the Website and Services.
Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and if one of the following applies: (i) you have given your consent for one or more specific purposes; (ii) provision of information is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof; (iii) processing is necessary for compliance with a legal obligation to which you are subject; (iv) processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in us; (v) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Disclosure of information
To maintain the highest level of privacy and to protect your Personal Information to the full extent, we do not share your Personal Information with any third parties.
However, we may also disclose any Personal Information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Retention of information
We will retain and use your Personal Information for the period necessary to comply with our legal obligations, to enforce our agreements, resolve disputes, and unless a longer retention period is required or permitted by law.
We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally. Once the retention period expires, Personal Information shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Do Not Track signals
Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked. Tracking is not the same as using or collecting information in connection with a website. For these purposes, tracking refers to collecting personally identifiable information from consumers who use or visit a website or online service as they move across different websites over time. How browsers communicate the Do Not Track signal is not yet uniform. As a result, the Website and Services are not yet set up to interpret or respond to Do Not Track signals communicated by your browser. Even so, as described in more detail throughout this Policy, we limit our use and collection of your Personal Information. For a description of Do Not Track protocols for browsers and mobile devices or to learn more about the choices available to you, visit internetcookies.com
Links to other resources
The Website and Services contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave the Website and Services and to read the privacy statements of each and every resource that may collect Personal Information.
Information security
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in our control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Therefore, while we strive to protect your Personal Information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and the Website and Services cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.
Data breach
In the event we become aware that the security of the Website and Services has been compromised or Users’ Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the User as a result of the breach or if notice is otherwise required by law. When we do, we will post a notice on the Website, send you an email, get in touch with you over the phone.
Changes and amendments
We reserve the right to modify this Policy or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Policy will be effective immediately upon the posting of the revised Policy unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Policy (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.
Acceptance of this policy
You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services and submitting your information you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services. This privacy policy was created with the help of WebsitePolicies.
Contacting us
If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.
This document was last updated on September 21, 2022
